We are looking for a customer-obsessed, technically-proficient generalist to join Trinsic’s growth team. Trinsic builds infrastructure for digital ID acceptance—a highly technical product that we’ve made super easy to adopt. But as customers undertake further white labeling & customization, we need someone to help them do it faster. This is a unique opportunity to join the founding GTM team at an inflection point and accelerate our mission to make the world more accessible through digital IDs.

Job descriptions usually aren't very helpful. Here are the things you probably care about:

• You'll be the primary technical liaison between Trinsic and our customers, who each have great product and engineering teams working with our platform. Everybody on the team is smart and down-to-earth and happy to contribute alongside you. We don't hire anyone with a history of being a jerk (we check references).
• You'll be employee #~10 at a high-intensity, fast-growth company in a rapidly-shifting $200B industry that impacts billions of people. We're attempting to solve one of the only remaining truly unsolved problems on the web and we've found a wedge to actually do it.
• You won't be micromanaged. You’ll be given a ton of responsibility as the face of Trinsic to important customers and held accountable for outcomes.
• We're a remote company, and we lean into that. For example, we do a lot of asynchronous work through writing, messaging, etc. We travel twice yearly to get together for team meet-ups.
• There are things that are broken, fires burning, etc. (we don't expect you to be perfect either). We expect you to bring a "let's figure this out" mentality to solving problems.
• We offer comprehensive benefits, including health, dental, vision, travel stipend, no PTO cap, and parental leave.

We only hire high energy people who will do high quality work. We care about:

• You're customer-obsessed. Our growth strategy focuses on supporting a ~small number of extremely high-value customers. You understand that every customer interaction shapes our reputation.
• 2-5 years of experience in technical support, sales engineering, or technical customer success roles with APIs, SDKs, and developer tools required.
• You historically get more work done per unit of time than your peers. You're the person who builds the knowledge base entry after answering a question once, automates the repetitive task, or creates the template that saves everyone time.
• Strong English language skills required, particularly in written form. You can explain complex technical concepts simply and clearly.
• You are extremely organized and responsive. You're inundated with Slack messages, emails, and support tickets but nothing falls through the cracks. You triage effectively and respond quickly, and find a way to do so for customers in ~every time zone.
• You can code but would prefer to spend time helping people meet their goals with our product. You’ll be super comfortable doing technical demos (e.g. running our Github samples locally) on calls, answering technical questions in Slack/email, contributing to technical docs, etc.
• This role requires a "nothing is beneath me" mentality. You'll handle everything from basic technical support to onsite visits with our customers’ engineering teams.
• Experience at venture-backed, early-stage startups is strongly preferred.
• You should feel confident you'll move the needle for whichever company you join—and therefore be excited about above-market equity as part of a competitive comp package. Read more here: Compensation Philosophy.

Your mandate will be to ensure customer success from signature to scale. Here are the primary responsibilities:

• Customer Communications - Own customer Slack channels, emails, Intercom, and any other channels for technical questions and implementation, providing timely responses including for customers across time zones